Eco-Friendly Highchairs - Part III

If you need to catch up, read Eco-Friendly Highchairs, the first post and Great Customer Service from AnkaBabyStore, the second post. When we got our second high chair, it was immediately clear that the box had been pretty damaged during shipping. After we opened it, we found both shipping damage and the same defect as the first chair, but this time it was worse. The chair was also the wrong finish, so even if it had been in perfect condition, we would have sent it back. Take a look:



Since it was past business hours on a Friday when we received it, we had to wait until Monday to call AnkaBabyStore. They were very helpful and apologetic again. I spoke with a manager who promised that they'd ship a new chair the next day and that they would open it before they shipped it to ensure it didn't have the same issue. Well, I guess the third time's a charm! When we received the third chair, it had a couple of fragile stickers placed prominently on the box, which seemed to have helped because the box was in much better condition. The chair was the right color and had no damage, shipping or otherwise.

The verdict: We love it! Eliot is very comfortable in the chair and likes to sit in it and play. It was really easy to put together and it's easy to adjust the settings to fit your child perfectly. The tray cover washes nicely in the dishwasher or sink and is easy to take on and off. The chair pad can be thrown in the washing machine when dirty and washes well. Getting the theme, here? Easy Peazy. Also, feeding him has become much, much easier for us. Plus, the chair looks fantastic and doesn't take up a ton of space in our house! Take a look:




So, after all that, I would definitely purchase additional products from AnkaBabyStore. Their customer service was fantastic and they took care of both issues very quickly and with no hassle to me whatsoever. Things like this happen. What I cared about was how the store handled the situation.

I also submitted an inquiry to Scandinavian Child, the parent company of Anka, since the same issue with both chairs might seem to indicate a possible manufacturing or design problem. The Customer Relations Supervisor has forwarded my inquiry to their Product Manager. They indicated that they want to discuss the issues with me further. I expect to hear more from them soon and when I do, I'll post the results of our chat.